Quality and Safety for Leaders in Women’s Health Care, New Orleans, Louisiana

November 16 — 18, 2017



Master tools and strategies to promote communication and teamwork that can lead to improved quality of care and patient safety:

  • Importance of standardization
  • Methods to change organizational culture
  • Peer review protections
  • Impact of human factors
  • Clinical performance improvement tools
  • Simulations and drills to improve patient safety

Only 80 slots available—register now to reserve your seat.


Does your health care facility foster a culture of quality and safety for patients and providers alike? Is there an emphasis on teamwork and collaboration? This 3-day course in New Orleans, LA will provide practical tools and techniques to enable health care leaders and others to make necessary improvements within their respective institutions.

This course is designed to provide performance improvement and management tools for current and future leaders in hospitals, managed care organizations, or private settings to enable them to meet the myriad responsibilities and challenges facing them.

Day 1: 

  • Quality and High Reliability
  • Just Culture
  • Assessing Management and Leadership Skills
  • Emotional Intelligence and Patient Safety
  • Checklist and Standardization Tools
  • The Credentialing Challenge

Day 2:

  • Generational Differences: Communication and Safety
  • Clinical Performance Improvement Tools
  • Peer Review Protections
  • Social Media, Patient Safety and Confidentiality
  • Maternal Mental Health
  • Drills and Simulations
  • Conflict Management

Day 3: 

  • OB Hospitalist Programs
  • Collaborative Teams
  • Effects of Medical Errors on Providers
  • Disclosure and Legal Considerations
  • Professionalism: The Key to a Culture of Safety
  • Resources for Safe Practices


After completing this course, participants should be able to:

  • Establish drills and simulations at your institution or improve existing mechanisms
  • Improve team building and communication techniques
  • Disclose adverse events and implement strategies to assist the patients, her family, and the second victim
  • Address such medical staff issues as credentialing and disruptive behavior


  • Present or future physician leaders in hospital departments of ob-gyn, ambulatory care centers, or multi-specialty groups (titles such as Department Chair or Chief Medical Officer)
  • Nurse leaders in hospital Labor and Delivery departments such as nurse managers (NOTE: Nursing Continuing Education Units [CEUs] are available)


  • Maintenance of Certification Part IV credit from the American Board of Obstetrics and Gynecology will be available
  • Continuing education contact hours will be available for nurses
  • This program has been approved for 18 CME credits


At The Ritz-Carlton, New Orleans, located on the edge of the French Quarter, the experience of the city comes to life as soon as guests cross the threshold of the historic luxury hotel. Set within the 1908 Beaux Arts Maison Blanche building, the hotel highlights traditional Southern ambiance with an elegant interior that reflects the graciousness of antebellum mansions. Get more information on the sites and scenes of New Orleans.


  • ACOG Fellows / Junior Fellows in Practice
  • ACOG Life Fellows, Junior Fellow Residents, Subspecialty Fellows, Educational Affiliates, Associate Members – $500 (Verification required for lower fee)
  • Nurse leaders attending the course as part of their hospital team, including ACOG Fellows – $600
  • Others – $1,150
  • On-site registration (subject to availability) – additional $100

*Fees include breakfast and lunch  



"The course far exceeded my expectations. This course should be required for any member that is going to be in a leadership role. Plan on attending the course again in the future. So much valuable material, I am afraid I will not retain it all."

– Course participant

About the hotel:
The Ritz-Carlton, New Orleans
Hotel room rate: $239 Single or Double
Call hotel at (504) 524-1331 by October 16, 2017

Room block is sold out. 
See additional hotel options below.

Thursday, November 16, 2017
11:30 AM – 12:00 NOON      Registration and Lunch
12:00 NOON – 5:30 PM        Course Lectures and Group Interaction

Friday, November 17, 2017
6:30 AM – 7:00 AM       Continental Breakfast
7:00 AM – 4:30 PM       Course Lectures and Group Interaction

Saturday, November 18, 2017
6:30 AM – 7:00 AM        Continental Breakfast
7:00 AM – 1:00 PM        Course Lectures and Group Interaction

ACOG cognate credit(s) or AMA PRA Category 1 Credit(s)™: up to a maximum of 18 credits. This continuing nursing education activity was approved by the Maryland Nurses Association for 19 award contact hours. The Maryland Nurses Association is accredited as an approver of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

Course Director
John P. Keats, MD, CPE

Market Medical Executive Cigna Health Plan of Arizona
Phoenix, Arizona

Ian Donaldson, JD
Horty, Springer & Mattern, P.C.
Pittsburgh, Pennsylvania

Dena Goffman, MD
Director of Obstetric Patient Safety
Montefiore Medical Center
Bronx, New York

Patrice M. Weiss, MD
Chair and Professor Carilion Clinic and VTCSOM
Roanoke, Virginia

The room block at the Ritz-Carlton is now closed.

Below, for your convenience, is a suggested list of nearby hotels provided by Ritz-Carlton for attendees of the course to use. We do not have any negotiated rates with these hotels, however, Expedia and Hotels.com may also be helpful in securing competitive rates:

The Courtyard by Marriott Iberville (Room block booking details) 877-703-7072

- Limited courtesy room block available
- Hotel room rate: $199
- Reference “ACOG Room Block” when booking by October 25, 2017

The Saint, 504-522-5400

The Roosevelt, a Waldorf Astoria Property, 1-800-952-3673




American Congress of Obstetricians and Gynecologists
409 12th Street SW, Washington, DC  20024-2188 | Mailing Address: PO Box 70620, Washington, DC 20024-9998