Events & Meetings: Interview with Dr. John P. Keats on How to Become a Leader in Quality and Safety for Your Health Care Facility

Did you know that poor communication and lack of standardization reduces quality of care and  increases liability exposure? ACOG can help you learn to be a leader in your health care facility to address these important issues with the highly rated postgraduate course: Quality and Safety for Leaders in Women’s Health Care, November 5-7, 2015, San Francisco, California.

Whether you’ve already been leading quality and safety efforts for your facility or are working to become a future leader in this area, this course will provide you with the tools and strategies that you’ll need—from better communications to promotion of checklists, drills, simulation, and other means of standardization at your facility.

The course is designed to provide current and future leaders in hospitals, managed care organizations, or private settings with the performance improvement and management tools necessary to meet the myriad responsibilities and challenges facing them.

The course director is John P. Keats, MD, CPE, FACOG, who is also program director for the ACOG SCOPE program, and a board member, American Association for Physician Leadership. He is assisted by faculty members Ian Donaldson, JD, Denna Goffman, MD, and Patrice M. Weiss, MD.

ACOG Rounds recently caught up with Dr. Keats to get his perspectives on the course.

ACOG Rounds: What skills and techniques will attendees take away after completing this course?

Dr. Keats: Attendees should be able to implement starting drills and simulations at their institutions or improve on the ones they have. They’ll be able to lead team-building exercises and deal confidently with disclosure of adverse events. And, they will be able to address medical staff issues, such as credentialing and disruptive behavior. A good side benefit is learning about ACOG's office and hospital safety programs as well as ob-gyn hospitalist models.

ACOG Rounds: Who should attend a quality and safety course such as this? 

Dr. Keats: Those who will benefit most includes future physician leaders in hospital departments of obstetrics and gynecology, ambulatory care centers, or multi-specialty groups, including professionals with titles such as Department Chair or Chief Medical Officer would be appropriate. Nurse leaders in hospital labor and delivery departments would also get a lot out of this course. (Editor’s Note: Nursing Continuing Education Units [CEUs] are available.)

ACOG Rounds: What are some of the specific topics covered each day of the course?

Dr. Keats: Topics each day are wide-ranging and cover “just culture,” emotional intelligence, the credentialing challenge, checklists and standardization tools, the use of social media, generational differences in communication and safety, clinical performance improvement tools, peer review protections, human factors, getting started with drills and simulations, the aging physician and legal considerations, OB hospitalist programs, negotiation and conflict management, and professionalism.

ACOG Rounds: Can participants earn CME for the course?

Dr. Keats: Yes, physicians can earn up to 19 AMA PRA Category 1 credits™ or College Cognate credits. Nurses can earn up to 19 contact hours by the Maryland Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

ACOG Rounds: What have previous attendees said about this course?

Dr. Keats: Attendees have been very complimentary. Here is a representative sample of quotes:

“The course far exceeded my expectations. This course should be required for any member that is going to be in a leadership role. Plan on attending the course again in the future. So much valuable material, I am afraid I will not retain it all.”

“This was one of the most relevant, helpful courses I have attended in a long time! Excellent course! Important information for a new leader in this field.”

“I thought the lecture on generational differences was one of the best, because it is on everyone's mind, but no one has put it so concisely. It has helped in regards to working with people of various generations to see a generalized view of their work ethic. In all, every lecture was top quality.”

“Overall, the course gave me a great deal to think about and will clearly change the way I will practice in the future.”

ACOG Rounds wishes to thank Dr. Keats for sharing his thoughts about this important ACOG event.

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