WEBTREATS: Communication in Health Care

This list, prepared by the College Resource Center Librarians from other sources, is provided for information only.  Referral to these sites does not imply endorsement of The American College of Obstetricians and Gynecologists of either the organization or their contents, expressed views, programs, or political activities.   Further, the College does not endorse any commercial products that may be advertised or available from these organizations or on these websites. This list is not meant to be comprehensive; the exclusion of a site does not reflect the quality of that site.  Please note that sites and URLs are subject to change without warning.

Agency for Healthcare Research and Quality (AHRQ) - CAHPS Item Set for Addressing Health Literacy
This is a survey instrument to measure how well health information is communicated to patients by health care professionals, from the patient’s perspective.

AHRQ: Questions to Ask Your Doctor
This website has resources on questions for patients to ask their healthcare providers. The site includes an online question builder where users can create a customized list of questions based on the reason for their visit, as well as information on medical tests, surgery, and prescription drugs.

American Academy on Communication in Healthcare (AACH)
AACH’s goal is to improve communication among patients, families, and healthcare teams. The website has online education for healthcare providers and publications on communication.

American College of Obstetricians and Gynecologists: Social Media Guide
This special issue of the ACOG Today newsletter includes social media recommendations and tips for physicians.

Choosing Wisely
This is an initiative by medical societies that encourages physicians, patients, and others to talk about medical tests and procedures that may be unnecessary. The website includes lists by each society of Five Things Physicians and Patients Should Question to help make wise decisions about the most appropriate care.

Coalition for Health Communication (CHC)
The CHC promotes health communication research. The website has information on research, journals, graduate programs, and links to other online resources.

Harvard Medical School: When You Visit Your Doctor
This website features lists of possible questions on various health topics. The site also links to the Harvard Medical School Family Health Guide for explanations of tests and procedures.

Health Resources and Services Administration: Health Literacy
This website has resources on health literacy and a free online course: Effective Communication Tools for Healthcare Professionals.

Institute for Doctor-Patient Communication
From the University of Pittsburgh, this institute promotes effective communication between physicians and patients, and has information on education and research on this topic.

Institute for Health Care Communication
The IHC’s goal is to advance the quality of healthcare by optimizing the experience and process of communication. The website has information on training, such as workshops and e-learning, and bibliographies on healthcare communication topics.

The Joint Commission: Speak Up
This website provides the full text of the Joint Commission’s Speak Up brochures, designed to help patients take an active role in preventing medical errors.

KidsHealth: How to Talk to Your Child’s Doctor
This website for parents on communicating with physicians has information on the doctor-patient relationship, tips for building a better relationship, and links to more articles on finding a doctor, who’s who in the hospital, and more.

Medical Library Association (MLA): What Did My Doctor Say?
This resource from the MLA allows users to search for specific medical terms, and also includes a glossary of medical terms and abbreviations.

MedlinePlus: Health Literacy
From the National Library of Medicine, this site for consumers includes information on health literacy, and includes links to other pages on evaluating health information and understanding medical research.

MedlinePlus: Talking with Your Doctor
From the National Library of Medicine, this site for consumers includes information on talking with doctors, and includes links to other pages on patient safety and patient rights.

National Cancer Institute (NCI): Communication in Cancer Care
This website has information for cancer patients and caregivers on communicating with the health care team.

National Council on Interpreting in Health Care
The NCIHC promotes culturally competent health care interpreting as a means to support equal access to health care for individuals with limited English proficiency.

National Institute on Aging – Talking With Your Doctor: A Guide for Older People
This is the full text of an NIA booklet which provides information on choosing a doctor, preparing for an appointment, questions to ask, and other topics.

National Library of Medicine: Understanding Medical Words
This is a free online tutorial for consumers on how to understand common and more complex medical terms.

National Patient Safety Foundation (NPSF): Ask Me 3
This program promotes communication between health care providers and patients, and encourages patients to ask their physicians three basic questions about their care. The website also includes information about health literacy.

Office of Disease Prevention and Health Promotion: Health Communication, Health Literacy, and e-Health
This website has information and resources on health communication, including the Healthy People 2020 health communication topic area, health literacy, and consumer and patient e-health.

University of Michigan: Plain Language Medical Dictionary
This was created by the Taubman Health Sciences Library at the University of Michigan and provides plain-language definitions of medical terms.


Jer last revised 3/24/14


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